Return & Exchange Policy

• Products purchased online can be exchanged or returned within 7 days of delivery.

Contact Us:

• Customers are required to contact us via WhatsApp or email to initiate a return or exchange.
• Provide your order details, a brief description of the issue, and clear photos of the product.
• Once verified, we will guide you regarding the next steps.

Shipping Responsibility:

• Faulty or Incorrect Products: If the product delivered is defective or incorrect, LAFANZO will bear the return shipping cost. The product will be exchanged or returned after verification.
• Change of Mind: For returns or exchanges due to a change of mind, the customer will bear the shipping charges.
  
  

Eligible Returns:

• The product must be unused, in its original packaging, and with tags intact.
  
  

1. Non-Returnable Products:

• Products that are damaged, used, altered, or personalized/engraved cannot be returned or exchanged.
• Products purchased during promotions or on sale are not eligible for return or exchange.
  

Refund Options:

• Refunds will only be processed via bank transfer, within 7–10 business days after the return is approved.
  
  

• Retain your order confirmation email or invoice for a hassle-free process.
• Ensure that all products are securely packed to avoid damage during transit.